Poor Engineering design not user friendly
Submitted by Ajanidlo -
3/17/2019
I have spent decades cooking and baking and have a great amount of skill and knowledge. Being elderly, I needed a better mixer that was easy to use and performed at a high level. I looked at a lot of reviews on Kitchenaid mixers when we saw ones on sale last year. So,I bought a mixer, Pro HD Series 5 Quart Bowl-Lift Stand Mixer in plum/boysenberry, from Sam's Club. It was on sale, and available in a lovely color.
Engineering speaking, this mixer does not work well. Because the head does not tilt but moves up and down, it is not user friendly. The bowl is extremely hard to attach and remove and equally the attachments are also hard to change. Because bowl does not move away from the head, to allow easy changing of beater, dough hook or whip, you have to struggle to change attachments. If you need to change in middle of a recipe, it is a complete mess, since you have to push the attachment down into your mix to remove. Sometimes you need to just remove the bowl with the attachment detached, in order to get attachment out of mix and bowl. Half of all the recipes I have made using this mixer, have turned out very badly. The beater, dough hook and whip do not even come close to the sides of the bowl, there is way to much distance between sides and the working of the attachments. This makes the recipe usually a failure, as the mix is not complete let alone uniform. In order to try and make the mix complete, you need to spatula the side constantly down into the mix. Once again, with the way the bowl and head are designed , this is very hard as the head does not tilt, the bowl only moves a minimal distance down, and there is limited room to use a spatula as a result. It also is very loud almost noisey mixer. I ended up using a hand held sunbeam mixer instead of using this mixer, until I could afford a replacement.
So we purchased a classic mixer as we were thoroughly disappointing with the design and engineering of the Pro Mixer. I am very happy with the classic, it is easy to use, head tilts for fast and easy attachment changes, and the bowl is easy to attach and remove. The attachments reach the sides and all the mixes come out nearly perfect.
Now, we have a pro mixer that really deserves to be pitched on to a garbage heap. Currently this is sitting in a box for almost a year now. It is of High concern as these mixers are currently being sold at places like Kohl's and Sam's and are very very expensive. I would consider this item truly in need of a recall.
I would like to know how to proceed with my complaint. Can this be returned to manufacture for refund ? If so can we send it back C.O.D. ? Is customer service at Kitchenaid responsible? We even have considered donating it to charity, but it was an awful expensive purchase for someone who is on a fixed income with minimal discretionary money to spend. Our only mistake, was we did not return the mixer to Sam's club fast enough for a refund. Let me know how I should proceed.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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