Fool me twice...no chance!
Submitted by Anne88 -
9/2/2019
We purchased this model in April 2017 along with a Kitchenaid wall oven and warming drawer with matching trim kits. By March 2018 the microwave was not working. The retailer put us in touch with the manufacturer and after a terrible and protracted process, the microwave was replaced by the manufacturer as it was still under the one-year warranty. Like other customers, we noticed the door stuck and the button had to be pushed multiple times. A couple of weeks ago, the unit stopped working. My husband called the Sears Home Appliance warranty service (as it was past-barely-the one-year manufacturer's warranty, but we thought it would be covered by our $49.99 per month policy, at least). The claim agent scheduled a service call. After 5 minutes in our home we were informed that because it is a countertop model, it would not be covered per our warranty. On top of that, Kitchenaid doesn't even repair these, and the service tech used the words "throw away model" just as I've seen in other reviews. At $489 plus tax (and another $125 for the trim kit), I'd expect more. When I called Kitchenaid they said "sorry" not under warranty. Two microwaves in just over two years?? Meanwhile, I'm trying to get the $75 "diagnostic" fee back from Sears (who could have looked up model and informed us it wasn't covered during the initial phone call), I am in search of another microwave to fit into the space and coordinate with the other two ovens. Given the number of almost identical reviews of this model (lasting one year or less and not repairable), door sticking, etc., I'm beginning to think this model is a lemon! I only wish I'd known that two years ago....And for anyone considering buying a Sears Home Warranty...don't! Their policy is garbage. I will be cancelling it after the third bad experience. They expect homeowners to wait 30 days for parts. Who can wait that long for their only refrigerator or washer to be repaired?
Originally posted on Kitchenaid.com
No, I do not recommend this product
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