Poor quality control
Submitted by MaryRG55 -
6/8/2018
Where to begin...Purchased in January 2018. Freezer door had huge dent and gasket did not seal. Finish coming off hinges. Service call. New door and hinges coming in 8 weeks. Did not have water line hooked up as no real need and that seemed to be where most of the problems were. Had ice maker removed at first service all because it took up so much freezer space. Even with it removed, we have much less freezer space than previous smaller contractor model Whirlpool. Next week, false door alarm going off. Would not stop. Had to turn alarm off. Another service call. Repaired switch. Refrigerator doors did not close evenly (right door stuck out). Serviceman said this is normal. 9 weeks later, new freezer door installed using old gasket which still did not seal properly. Entire inside of first door freezer warped and ice had formed in bottom of freezer. Serviceman explained that was why fridge had been running constantly for 9 weeks. Imagine the electricity we used!! Wrong hinges sent. Would require another service call. Store agreed to replace fridge. New fridge better but still seems so cheaply made. Fridge is somewhat quieter (though still makes so many weird noises) and deli drawer cover does not fall off as it did in first fridge. However, produce drawers and shelf above were sagging. Another service call. New shelf ordered. Shelf arrives. Still sagging. Serviceman determines front brace in shelf frame (original part) is warped. Takes a hammer to it and straightens it out. Much better, but not perfect - and what a great way to fix a defect... We have purchased 16 new appliances in the past 35 years and never had even 1 service call in the first 5 years we owned the product until we decided to go "higher end" and order Kitchenaid. The store where we purchased (not big box store) has been wonderful, but it's ridiculous that we had to spend so much time on service calls. Such a disappointment. Where is the quality control? We like the wine rack, folding shelf, and bright lighting. Really not a fan of the decorative edges on the shelves (harder to clean the shelves) or the overall appearance and handles which are way too big and bulky. Crisper drawers also smaller than previous Whirlpool.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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