Whirlpool Dishwashers Are Poor Quality!
Submitted by Just Say No to Whirlpool -
11/22/2019
I purchased what I believed to be a good Whirlpool dishwasher for $709.99 in December 2015 as part of a new home construction appliance package. I closed on the home in March of 2016. I did not purchase the extended warranty due to the unacceptable price. Also, it should not be needed on a good quality product. They also tend to be cash cows for the seller. We only have a family of two, and we do very little entertaining, so the dishwasher was not subjected to any kind of extraordinary wear and tear. After the 1-year warranty expired, the problems started. A failed pump assembly in March 2018 cost me $372.06, and a failed heater circuit on the main control board in November 2019 cost me $379.80. That's $751.86 in repairs in just over 3.5 years---more than the purchase cost. Now, the wheels are starting to fall off the bottom rack due to the connectors not holding them in place. Yet more money if I choose to keep throwing it at this money pit machine!
I've contacted Whirlpool customer service numerous times, but my complaints have fallen on mostly deaf ears. They expressed their regret regarding my experience, but they refuse to acknowledge that I was the victim of a very-poor quality appliance. They cite the age of the machine as the reason they cannot offer me any kind of acceptable compensation. Apparently, 3-4 years meets their expectations for the lifetime of a machine, and that includes all the repairs. Unless they decide to raise their hand and admit that I got a lemon, I won't be purchasing another Whirlpool dishwasher in the future. I've spent far less money up front--with far less repairs costs--on other dishwasher in my 30+ years. I realize that prices have risen over the years, but I'm keeping this in perspective to the costs of Whirlpools over the years. This was my first Whirlpool, and my last, without being compensated for my very poor-quality experience.
Research on Consumer Reports revealed the Bosch brand to be far superior to Whirlpool. I encourage anyone considering a Whirlpool to look at Bosch instead. However, if you want to look forward to repair bills and unresponsive customer service, Whirlpool is the one for you!
Signed,
A very disappointed, disgruntled, and ex-Whirlpool customer!
Originally posted on Whirlpool.com
No, I do not recommend this product
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