Love whirlpool, not sure about the refrigerator...
Submitted by Cooper06 -
11/11/2019
We made our original purchase through Robinson Bros. Appliances in Mohawk, NY and I cant say enough good about the staff and overall experience with them. We had the unit in our home for a few days before a burning plastic smell started coming from it. We contacted Robinson's and they sent a serviceman right over, unfortunately they couldn't find the cause even though he could smell the remnants of burnt plastic. A couple of days later the smell came back and when my wife opened the doors a plume of white came from inside the unit. We called the retailer back and they put us in contact with Whirpool directly, who in turn sent out their own repairman. Again the entire refrigerator was taken apart and even though he said that he could smell burnt plastic, could not find a source. He feared that the cause may be coming from inside the walls of the fridge in which he could not access. He filed his report and told us that he believed that we had a faulty unit and should be eligible for a replacement, he gave me a number to call and how to go about completing a claim. I called the number and the representative at first told me that the repairman found nothing wrong with the unit and therefore could do nothing with it. I informed her that, that was not what he had told us and we were concerned that it may catch on fire in the middle of the night or possibly when nobody was home. At this point she informed me that if we did not feel safe with the unit in our home they would remove it and eventually refund our money. We opted for this. I contacted the original retailer and they made it right, we ended up with a new unit within a week and eventually when we received our refund we paid for it. Later on in the day, that unit began creating the same smell of burning plastic. The old refrigerator never had an issue. I even hired and home inspector/electrician to come check out the electrical of the house, only to state that he felt this issue was the fridge itself. We've kept the fridge on a surge protector and still occasionally get the smell, but I wish there was a good answer as to why the smell would be coming from 2 brand new refrigerators. We like Whirlpool, our other appliances are the same. I'd like to know if this has happened in other homes, was the issue located and what was the solution.
Originally posted on Whirlpool.com
No, I do not recommend this product
|